Support

For help with Castellan, your account, a subscription, privacy, or a product question, email support@mycastellan.com.

What to include

Tell us what you were trying to do and what happened. If it is safe to share, include your app version and the approximate time of the issue. Please do not email passwords, authentication codes, payment-card information, or sensitive home documents.

Subscriptions

Apple manages Castellan billing, renewal, cancellation, and refunds. You can manage your subscription from your Apple Account settings. We can help with Castellan access and entitlement questions, but we cannot see or change your full payment details.

Account deletion

You can delete your Castellan account from the app. Account deletion does not cancel an Apple subscription, so cancel any active subscription separately in your Apple Account settings if that is what you want.